RETURNS & REPLACEMENTS

Can I return the product?

Yes, but the premise is that the package is not opened. Adult products pay attention to health and privacy issues. Once the package is opened, we will not be able to resell it. For returns, please contact customer service within 60 days of receiving the goods.

How long is the Amouron warranty?

All Womanizer products come with a 1-year warranty, valid from the date of purchase.

I have received a defective item / my Amouron has stopped working. How do I claim my warranty?

If your Amouron product is found to be defective within the 180-day warranty period, it may be eligible for a replacement. For our full warranty terms and conditions, please refer to our Warranty and Return Policy.

What does the Amouron warranty cover?

The Amouron warranty covers any manufacturing defects. If your product stops working due to a defect within the warranty period, the product will be replaced free of charge.

ORDERS & SHIPMENT

Can I cancel or change my order?

We are sorry that once you place an order, we have already prepared the goods. If you insist on canceling, we will deduct a 5% cancellation fee from you.

لطالما قدّمنا لعملائنا منتجات عالية الجودة، وقد لاقت استحسانًا كبيرًا من العديد منهم.
إذا كنت ترغب في إلغاء طلبك، يرجى ملاحظة ما يلي:

تم شحن الطلب. لا يُتاح الإلغاء.

إذا كنت ترغب في إلغاء طلبك، فيرجى الاتصال بخدمة العملاء عبر البريد الإلكتروني service@amouron.com وتقديم رقم طلبك ومعلومات الطلب.

Do you offer discreet shipping?

Yes, all our packages are shipped discreetly. Items are sent from DHL/UPS" and are shipped in plain brown boxes.

When will I receive my package?

Online orders are typically shipped within one week of order receipt. Most orders are delivered within 15 days of dispatch; please note that delivery times may vary by region. You can check the status of your order at any time by logging into your Amouron account.

Which places do you deliver to?

We can ship to any place that can be reached by global air transport. In order to save customers' expenses, we adopt the global free shipping model and ship from the Chinese warehouse.

PRODUCT INFORMATION

Are your products body-safe?

Absolutely! We exclusively use medical-grade silicone, phthalate-free materials, and non-porous designs. Every product is FDA-compliant or meets EU safety standards (like CE marking).

How do I find my G-spot?

To find the G-Spot, curl your finger or a toy into the vagina and press up against the upper wall (toward the stomach). Many people report that they feel an area that is more textured than the rest of the vaginal canal just inside the entrance to the vagina (approximately 1 inch although some report that it is deeper at 2-3 inches); as it is stimulated, you may feel some swelling in the area through the vaginal wall.  ​

We suggest that you explore your body for pleasure as opposed to a specific outcome. It doesn’t matter whether you find the G-Spot if you’re enjoying the exploration. 

My Womanizer isn’t working. What do I do?

If your Amouron does not work, first, check if the product is charged. ​

The LEDs on your device will light up or flash when your product is on. The LEDs will also indicate whether your product is fully charged when you plug it in. See LED configurations below for more details. ​

Charging: We recommend that you fully charge your Amouron before your first use. When you receive your Amouron, the rechargeable battery is pre-charged for a short period of use and may have discharged fully due to environmental influences. Your Amouron may become warm during charging, this is normal. Please use the charging cable provided in the box. Wait two to three minutes, and check that it’s properly charging before walking away. ​

If your Amouron does not work despite a charged battery, please contact our Customer Service. ​

Can't find what you're looking for?We are happy to help you!