Shipping Policy
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch in 1-5 business days after the order is placed.
Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination.
The following delivery time includes processing time：
*During peak seasons and promotional sales, delivery might take a little longer.
Shipping Methods and Costs
We offer free shipping on all orders. Shipping methods include Wanb, YANWEN, 4PX and others, but at this time, we do not allow customers to choose a specific shipping carrier. Orders shipped via YANWEN will be handed off to USPS or ONTRAC for final delivery.
HOW CAN I TRACK MY ORDER?
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
You will also be able to track your order in your account.
Tax And Duties
All logistics fees are inclusive of taxes, and customers do not need to pay any additional import duties. However, customers are obliged to cooperate with customs inspections if their packages are selected for inspection. If customers need to return the products, they will be responsible for any taxes incurred.
Please note that import taxes may still apply in certain regions:
Taxes and fees charged shall be interpreted by the EU organizations.
Countries with import restrictions on adult products
The following countries have stricter import policies for adult products and you need to check the website disclaimer notice when you purchase an item. This is because these items may not meet the import standards or regulations of that country, which may result in returns or other problems. Therefore, please check the website's disclaimer notice before you purchase to ensure you understand the condition of the merchandise and to avoid unnecessary risks. Please note that we will try our best to help the goods pass customs, but we cannot guarantee it. Once the goods are detained, we cannot bear all losses.
| Countries |
| India |
| Turkey |
| Indonesia |
| United Arab Emirates |
| South Korea |
| Japan |
| Pakistan |
| Egypt |
| Saudi Arabia |
| Morocco |
| Malaysia |
| Bangladesh |
| Kuwait |
| Algeria |
| Jordan |
| Uzbekistan |
| Thailand |
| Oman |
| Qatar |
| Kazakhstan |
| Lebanon |
| Azerbaijan |
| Nigeria |
| Tunisia |
| Palestine |
| Albania |
| Libya |
| Bahrain |
| Kyrgyzstan |
| Tajikistan |
| Senegal |
| Maldives |
| Mali |
| Mauritania |
| Brunei |
| Guinea |
| Niger |
How To Change My Delivered Address?
Once you realized your delivered address is wrong, please contact our Customer Care (service@lovefin.de) immediately! We will help to change your delivered address before dispatch. Please kindly note that we can't change the address once the item was dispatched.
Is My Package Discreet?
Please don't worry about if people will know what you purchased. We take care of your privacy as 100% discreet. Each order will be shipped in plain packaging with no reference to anywhere or anything inside. No one knows what great babe you've bought.
We would love to hear from you, contact us on:
Email: service@amouron.com
Return & Refund Policy
RETURN & REFUND
60 day money back guarantee
60 Day Return: We offer a 180 day money back guarantee. If you are not satisfied with our product and it is unopened, you can return it to us and get a refund.
Please Note: For health and hygiene reasons, we cannot offer refunds or exchanges if the products have been opened, worn or used. To request a return, please contact our customer support team (www.amouron.com ) to accept the return and get instructions on how to proceed.
A. Wrong product ordered
If you change your mind or realize that you have ordered an incorrect product, please contact our customer service (www.amouron.com ), we are able to modify or cancel your order before the product is dispatched from our warehouse.
If your product has already been shipped, we can no longer make changes.
B. Wrong product received
What if your incorrect order has already been shipped? Or what if there is an error in the product being shipped to you? There are 2 ways to save your money:
1. Please reject the package upon delivery and mark Return to Sender (RTS).
2. Please contact us within 48 hours of receiving the package, we will be happy to guide you through the return process.
C. Product not received
If your product was not delivered at all or was lost, please contact our customer service (service@amouron.com, we will investigate the matter with the logistics carrier, then arrange a replacement or refund as soon as possible. .
D. Damaged or defective product
If you have received a damaged or defective product, please contact our customer service (service@amouron.com) to clearly detail the problems you are having, we will replace or refund your order at our discretion.
We need you to return the faulty product and all accompanying accessories, with their original packaging.
For countries where adult products are banned:
Please note that we will try our best to help the goods pass customs, but we cannot guarantee it. Once the goods are detained, we cannot bear all losses.
If the return is due to the above reasons, the shipping cost can be borne by us.
E. Return due to personal reasons
If you want to return the product for personal reasons, please contact our customer service in advance to note this order and write your order number in the package. Please note that the shipping cost will be borne by you at this time.
The return address is:
Location: Xinzao Town, Panyu District, Guangzhou City, Guangdong Province
Detailed address: 705B, West Tower, Building A3, Metaverse Science Fiction Industrial Park
Postal code: 511436
F. About cancellation
Generally speaking, we will ship the order within 1-5 days after placing the order. If you apply to cancel the order before the order is shipped, we can give you the full order amount. If you apply to cancel the order after the order is shipped, we can try to intercept the logistics, but it is very likely that the interception will fail. If the interception fails, we cannot cancel the order.
G. Any other return request
If you still need help with any other return request, please contact our customer service (www.amouron.com ), who will be happy to answer all your questions.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Cancellation Policy
We have always provided our customers with high-quality products. It has also been well received by many customers.
If you wish to cancel your order, please note the following:
The order has been shipped. Cancellation is not supported.
If you wish to cancel your order, please contact customer service email service@amouron.com and provide your order number and order information.