9 - Freq Smart Retractable Heating Masturbator

Thank you for your support! We offer free worldwide shipping! Your order will be processed, verified, and packaged within 24 hours, and delivered from our distribution center to your destination within the stipulated delivery timeframe.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch in 1-5 business days after the order is placed.
Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination.

The following delivery time includes processing time：

*During peak seasons and promotional sales, delivery might take a little longer.

Shipping Methods and Costs

We offer free shipping on all orders. Shipping methods include Wanb, YANWEN, 4PX and others, but at this time, we do not allow customers to choose a specific shipping carrier. Orders shipped via YANWEN will be handed off to USPS or ONTRAC for final delivery.

HOW CAN I TRACK MY ORDER?

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.

As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.

You will also be able to track your order in your account.

Tax And Duties

All logistics fees are inclusive of taxes, and customers do not need to pay any additional import duties. However, customers are obliged to cooperate with customs inspections if their packages are selected for inspection. If customers need to return the products, they will be responsible for any taxes incurred.
Please note that import taxes may still apply in certain regions:

Taxes and fees charged shall be interpreted by the EU organizations.

Countries with import restrictions on adult products

The following countries have stricter import policies for adult products and you need to check the website disclaimer notice when you purchase an item. This is because these items may not meet the import standards or regulations of that country, which may result in returns or other problems. Therefore, please check the website's disclaimer notice before you purchase to ensure you understand the condition of the merchandise and to avoid unnecessary risks. Please note that we will try our best to help the goods pass customs, but we cannot guarantee it. Once the goods are detained, we cannot bear all losses.

How To Change My Delivered Address?

Once you realized your delivered address is wrong, please contact our Customer Care (service@lovefin.de) immediately! We will help to change your delivered address before dispatch. Please kindly note that we can't change the address once the item was dispatched.

Is My Package Discreet?

Please don't worry about if people will know what you purchased. We take care of your privacy as 100% discreet. Each order will be shipped in plain packaging with no reference to anywhere or anything inside. No one knows what great babe you've bought.

We would love to hear from you, contact us on:

Email: service@amouron.com

First of all, we have a strong public relations team, and your privacy is of paramount importance to us. Your order will be packaged in simple, unmarked packaging, and only you will know the contents. So please shop with confidence! If we discover that your privacy has been compromised, we will promptly address it.

We use trusted payment methods (Visa, Mastercard, PayPal, etc.) to ensure your transactions are secure.Your personal information is protected with top-level encryption, and we never store credit card details. Shop with peace of mind—your data stays private.

Shop with confidence
✓ Bank-grade encryption
✓ No credit card information stored
✓ Strict no-sharing policy

(Only legal requirements can override this promise.)

Shop with confidence—every product is rigorously tested and backed by
Half-Year Warranty.

🔹 How to Activate:
Simply register your purchase within 14 days via our warranty page.

🔹 Why We Stand Out:

100 nights of risk-free pleasure

Quality verified by intimate experts

Hassle-free warranty process

Your satisfaction—our obsession.

Absolutely! We exclusively use medical-grade silicone, phthalate-free materials, and non-porous designs. Every product is FDA-compliant or meets EU safety standards (like CE marking).

100%. Your order ships in a plain box with a neutral label (e.g., "WB Trading Co."). No product names or logos appear externally.

We use 256-bit SSL encryption and never share/sell your data. You can delete your account anytime via Settings.

Unopened/unused items can be returned within 14 days. For hygiene reasons, opened items are not accepted for return (except defective items). Thank you for your understanding!

Manufacturing defects (e.g., motor failure) are covered for 1 year. Damage from misuse isn’t included.

Hello, you will receive a shipping notification email immediately after your order is shipped from our warehouse. This email contains a tracking link, and you can also log in to your account on our website to track your order.

We are loking forward to hearing from you.

The team will provide answers to your questions and styling advice.

lf you have any questions, we will support you here.

We are available to support you through

Email:service@amouron.com

We strive to answer your question within 24 hours.

If we don't reply within the specified time, please don't worry, it may be due to holidays or weekends.

We will reply to you as soon as we see the email.

Customer service chat time:
Monday-Friday:8am-18pm EST

Q: If I change my mind, how do I cancel my order?
A: We're very sorry, but we're very busy processing orders daily. Please email us（service@amouron.com） within 24 hours and provide your order number.
Note: Once your order enters the processing phase (usually after 12 hours), we can't guarantee a cancellation, but we'll do our best!

(We understand, things sometimes change!) 😉

We completely understand! While we can't guarantee cancellations after shipping (due to high order volume), here's what we'll do:

1️⃣ Immediate Logistics Interception
We'll urgently contact the carrier to attempt interception (48hr success window).

2️⃣ If Interception Fails
As a goodwill gesture, we'll automatically email you a:
✨ 25% Discount Voucher for your next purchase
(Valid 90 days, combinable with other offers)

How to Request:
→ Reply to your order confirmation email with "URGENT: Cancel Shipped Order"
→ Include your order #AM***

Note: Refunds for intercepted orders process in 1-3 business days.